Complaints procedure

Email hello@maverxcentric.com with “Complaint” in the subject line. Include your name, the engagement or page concerned, what happened, dates, and the outcome you are seeking.

You may also write to us at 8 Cody Road, London. We acknowledge every complaint within five working days.

The founder reviews the complaint personally, examines the relevant records and correspondence, and may contact you for clarification. We aim to give a full written response within twenty working days.

If the matter is complex and needs longer, we will tell you why and give you a revised date.

Our response will set out what we found, what we accept, and what we propose to put it right — for example redoing work, adjusting scope, or a fee adjustment where justified.

You may ask for the decision to be reviewed once more within twenty working days, setting out why you disagree. If we still cannot agree, you remain free to pursue mediation or the courts of England and Wales.

Complaints about personal data can be taken to the Information Commissioner’s Office (ico.org.uk).

Every complaint and its outcome is logged and reviewed so recurring issues are fixed at the source. Records are kept for two years and handled under our privacy policy.